# AI receptionist for immigration law firms (Lexfill)

> Lexfill's AI receptionist is a voice agent for immigration law firms. Connect
> the firm's existing phone number and Lex answers calls, interviews callers in
> a natural conversation (no phone menu), flags upcoming immigration court
> dates as urgent, and saves each call to Lexfill as a structured lead with a
> summary and the full timestamped transcript. Status: early access.

Canonical page: https://www.lexfill.ai/ai-receptionist

## What it does

- Answers the firm's existing number: after hours, on overflow, or always.
- Holds a natural intake conversation, asking follow-up questions the way an
  intake paralegal would.
- Saves the call as a lead in Lexfill: caller, prospective client, matter type,
  key dates, and best callback number.
- Marks a lead urgent when the caller mentions an upcoming court hearing.
- Stores a timestamped transcript and short summary on every lead.
- Does not give legal advice; advice and next steps stay with the attorney.

## How it works

1. Connect your number. Keep the number clients already know and choose when
   calls go to Lex.
2. Lex takes the call. A natural intake conversation: what happened, who it is
   for, what is urgent, and how to reach them.
3. The lead is waiting. Lead, summary, and transcript land in Lexfill for an
   attorney to review and call back.

## Common uses

- After hours and weekends, when detention calls and court notices arrive.
- Overflow when the front desk is on another line.
- Callers with an upcoming immigration court date, flagged for a same-day
  callback.

## AI receptionist vs. answering service vs. voicemail

| | Voicemail | Answering service | Lexfill AI receptionist |
|---|---|---|---|
| Answers every call | No | Yes | Yes |
| Has a natural conversation | No | Scripted | Yes |
| Captures a structured intake | No | Notes only | Yes |
| Saves the full transcript | No | Rarely | Yes |
| Flags urgent court dates | No | Depends on staff | Yes |
| Lands in your case software | No | Re-typed by hand | Automatically |

## Frequently asked questions

### What is Lexfill's AI receptionist?

A voice agent that answers your firm's phone. When a prospective client calls, Lex picks up, has a natural conversation to understand their situation, and saves what it learns into Lexfill as a lead, with the full call transcript attached.

### Is the AI receptionist available now?

It's in early access. We're onboarding a small number of immigration firms first. Request early access and we'll walk you through it on a short call.

### Do I need a new phone number?

No. You connect your existing firm number, and calls are forwarded to Lex when you choose: after hours, when the line is busy, or all the time.

### Does it sound like a phone menu?

No. There's no 'press 1'. Lex listens, asks follow-up questions the way an intake paralegal would, and lets the caller tell their story in their own words.

### What happens to the information from the call?

It lands in Lexfill as a lead: who called, who the matter is for, the type of case, key dates, and the best way to reach them, with a short summary. Anything urgent, like an upcoming court date, is flagged so your team sees it first.

### Is the call transcript saved?

Yes. Every call is kept as a timestamped transcript on the lead, so an attorney can read exactly what was said before calling back.

### How is an AI receptionist different from a legal answering service?

A typical answering service takes a message or follows a fixed script, and someone at your firm still has to read the notes and type them into your system. Lexfill's AI receptionist runs the intake conversation itself and saves the result straight into Lexfill as a structured lead, with the transcript attached, so there's nothing to re-enter.

### Does it answer calls after hours and on weekends?

Yes, whenever you route calls to it. Many firms send only after-hours and overflow calls to Lex and keep their front desk on the line during the day.

### Where are call transcripts stored?

In your firm's Lexfill workspace, on the lead the call created, alongside the summary and captured details. Your team reads them in the same console where the case continues.

### Will the AI give legal advice to callers?

No. Lex gathers the facts and makes sure the caller is heard. Advice, eligibility, and next steps stay with your attorneys.

## Availability

The AI receptionist is in early access for immigration law firms. Request
access by booking a short call at https://www.lexfill.ai/ai-receptionist.

Lexfill is AI client-intake and case-preparation software for immigration law
firms: https://www.lexfill.ai